User’s and Privacy Policy

These are the terms and conditions which apply to your use of this website. You are required to read this important information carefully before you access this website any further. If you do not agree with any part of the following terms and conditions, you must not use this site.


You are entering a website which is provided and owned by RoomTrust Systems Ltd (hereafter “Room Trust”), a company existing under the laws of the UK, having its registered office at 39 The Metro Centre, Tolpits Lane, Watford WD18 9SB, UK, registered in England as company number 06799853.

These terms and conditions apply to this website and your access and use of any and every part of this website. By accessing and using this website you hereby agree with the terms and conditions of the present User’s and Privacy Policy. Separate terms and conditions will apply to any websites accessible via a hypertext link from this website.

The terms and conditions of the present User’s and Privacy Policy may be modified at any time by Room Trust and such amendment shall apply to your use of this website after such amendment.

Use of Site

You may only use this website to request, offer, make and manage legitimate reservations and shall not use this website to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

You warrant and represent that your use of and access to the Licensed Programs is restricted solely to its fully trained and authorized employees, agents, representatives, or end users (collectively, “User(s)”) that require housing solutions as provided by User and that access to Licensed Programs will be limited to that required in the ordinary course of performing their duties. The User shall not provide access to any Licensed Programs or operating software, passwords or access codes to any persons or entities other than to its authorized personnel. Further, the User will not by any electronic, electrical, magnetic, optical, laser, acoustic, or similar means make or maintain a copy of any portion of the materials, other than User’s data, provided on Licensed Programs other than for purposes of reporting Reservations and collecting Reservation or other fees. User agrees to terminate access to Licensed Programs following termination or separation from entity that has licensed the programs or no longer has a need to access the Licensed Programs. User agrees to not access Licensed Programs for any other purpose other than for fulfilling the services and transactions for which the Licensed Programs are intended.

You confirm that you are of sufficient legal age to use this website and to create legal binding obligations for any liability you may incur as a result of your use of this website. You understand that you are financially responsible for all uses of this website by you and those using your login information.

The information you transmit to Room Trust’s servers – i.e. by e-mail or via the pages of this website – will not be unlawful or otherwise unfit for publication. You will undertake all endeavours to scan and remove any viruses or other contaminating or destructive features prior to submitting any information to Room Trust’s servers.

Any kind of transaction via this website or based on the information contained in this website happens entirely at the visitor’s /user’s account and risks.

This website contains hypertext links to other websites. The responsibility for those sites is that of the parties who are identified as providing or owning those sites and Room Trust is not responsible and cannot be held liable in any way for these links or sites (i.e. for their content) or for the use thereof.

Room Trust will undertake all reasonable endeavours, including encryption, to ensure that this website is free from viruses and technical defects and that any personal information you provide is kept secure. However, because of the nature of the Internet, and the fact that it is not a secure system, there may be circumstances in which errors or omissions in the information or viruses or technical defects in this website may occur which result from events beyond the reasonable control of Room Trust (including, but not limited to intrusion, modification, contamination, destruction of any part of this website by a third party). Consequently Room Trust can in no way warrant that this website is free of any kind of viruses or technical defects and that personal information you provide will not be intercepted by others and decrypted.

Information and Accessibility / Availability

Room Trust will undertake all reasonable endeavours to ensure that this website is accessible and available for 24 hours a day. However, Room Trust can in no way guarantee this website will be accessible and available for 24 hours a day.

Information contained on this website is provided for information purposes only. Room Trust will undertake all reasonable endeavours to ensure that the information provided on this website is accurate at the date of publication. However, Room Trust does not provide any guarantee whatsoever with regard to the accuracy of such information and is not responsible and cannot be held liable in any way for the inaccuracy or unreliability of this information or for any errors contained herein. The information contained in this website is provided “as it is” without any guarantee.

Room Trust reserves the right to withdraw or change / correct /update the content, presentation, user accessibility and availability of any part of this website at any time and without prior written notice.

Copyright and Ownership

Room Trust or the other providers of information on this website own an maintain all rights (of (intellectual) property, copyrights, trademarks or other) subsisting in the database accessible via the website and in all material on this website (including, but not limited to the texts, images, trademarks, trade names visible on the website).

You are only permitted to download, redistribute or extract any information on this website in whole or in part for your personal, non-commercial use.

All rights which are not explicitly granted, are reserved by Room Trust. Except for the rights explicitly granted in the present User’s and Privacy Policy, your access to and use of this website is in no way to be considered as granting – by implication, estoppel or otherwise – any license or right of use of this website and of the items contained in it, without the prior written consent of Room Trust.

For the avoidance of any doubt, except as set out in alinea 2 of clause “Copyright and Ownership”, copies, adjustments, translations, adaptations, modifications, distributions, commercial exploitations of the whole or of a part of this website, in whatever form or in whatever way – electronically, mechanically or otherwise – are strictly prohibited, unless prior written consent has been granted by Room Trust. Every violation of the abovementioned may result in civil or criminal prosecution.

Limitation of Liability
Regarding the abovementioned terms and conditions, Room Trust is not responsible and cannot be held liable for any injury, loss, claim or damage – direct (including but not limited to technical problems) or indirect (including, but not limited to loss of data or loss of profits, savings, turn over) – regardless of its cause (such as based in contract, tort or otherwise), origin, nature or consequences – resulting from or in any way connected with :

  • any inaccuracy, incorrectness, incompleteness regarding the information directly or indirectly provided on this website or the use of or reliance upon such inaccurate, incorrect or incomplete information;
  • the user’s own equipment, the Internet itself, any public lines and/or operators networks;
  • any intrusion by a third party leading to a modification of the information provided on this website or a contamination – e.g. by means of a virus – or a destruction of this website;
  • any delay or data loss or damage during the transmission between this website and the recipient;
  • the access / use or the inability to access / use or the delay in accessing / using this website (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing);
  • any performance or non performance by Room Trust or third party providers.

Abovementioned limitations / exclusions of Room Trust’s liability will be limited in any event to the maximum extent permitted by law.

If, notwithstanding the foregoing, Room Trust should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, Room Trust’s liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found.

However, insofar as you (“user”) make, cancel or change any booking via this website or via Room Trust’s Support Center and are consequently bound by Room Trust’s Online Booking Terms and Conditions or by Room Trust’s General Terms and Conditions, respectively article 6 and article 10 of aforementioned terms and conditions will govern Room Trust’s liability and not the present clause of the present User’s and Privacy Policy.


You shall guarantee Room Trust against any claim brought against Room Trust by third parties as a result of your access to or use of this website.


The present User’s and Privacy Policy concerns the collection and use of personal data via this website. By accessing and using this website, you hereby agree to the terms of the privacy policy of the Room Trust.

Room Trust will treat all personal data you communicate us with the greatest care and confidentiality. Room Trust is committed to the confidence you have vested in our company by visiting this website. To this end we conform on matters of privacy protection with the EU General Data Protection Regulation (GDPR), agreed upon by the European Parliament and Council in April 2016.

Room Trust is responsible for the processing of the personal data obtained via its website (the controller).

Any data and information obtained via this website will be used solely for the following purposes :

  • To enable you to manage your company and personal user and booking profiles within the system;
  • To enable Room Trust to confirm a hotel booking made by means of this website;
  • To process and treat a hotel booking made by means of this website;
  • To examine the way in which this website is used more closely and to collect information, statistics allowing us to optimise this website, to customise the content of this website to meet your specific needs and to make product and service improvements.

The data we collect is shared only with the hotels at which the bookings are made. All information is either accessed directly by the contracted hotels or is passed to them in an encrypted form.

Room Trust will not sell nor transfer your personal data to third parties without your prior written permission unless it is forced hereto by the applicable legislation or unless this is necessary for the handling of a booking placed by means of this site.

You have a right of access regarding the information that concerns you. If this information is inaccurate, incomplete or not (no longer) relevant, you can ask for the rectification or erasure thereof.

RoomTrust will not use your personal data for purposes of direct marketing, or to send news and information its products or services without your prior consent. If consent is given you can rescind it at any time either via your system profile or by sending an email to

No system of technology is completely safe, « tamper » -or « hacker-proof » with regard to the provision of personal data (whether in person, by phone or over the internet).

Room Trust has however endeavoured to take appropriate measures to prevent and minimise risks of unauthorized access to, improper use, disclosure and inaccuracy of your personal information. For example, Room Trust uses encryption technology when collecting or transferring sensitive data such as credit card information

Room Trust may use cookies. Cookies are small parts of information placed on the hard drive of your computer by the browser. By showing how and when our visitors have used this website, this information can help Room Trust to continue to improve our website. The cookies do not contain any personal information. Most browsers automatically accept cookies. You can set your own browser to prevent this.

As the privacy legislation regularly evolves, the privacy part of this website may be adjusted. Each adaptation will be available for consultation.

Should you have questions concerning this privacy policy, Room Trust remains at your disposal and you can contact us by e-mail at the following address:

Governing Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


You and Room Trust irrevocably agree that the courts of England and Wales are to have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the terms and conditions of the Users and Privacy Policy, its subject matter or formation (including non-contractual disputes or claims).