User’s Policy

These are the terms and conditions which apply to your use of this website. You are required to read this important information carefully before you access this website any further. If you do not agree with any part of the following terms and conditions, you must not use this site.


You are entering a website which is provided and owned by RoomTrust Systems Ltd (hereafter “RoomTrust”), a company existing under the laws of the UK, having its registered office at 39 The Metro Centre, Tolpits Lane, Watford WD18 9SB, UK, registered in England as company number 06799853.

These terms and conditions apply to this website and your access and use of any and every part of this website. By accessing and using this website you hereby agree with the terms and conditions of the present User’s Policy and Privacy Policy. Separate terms and conditions will apply to any websites accessible via a hypertext link from this website.

The terms and conditions of the present User’s Policy (and accompanying Privacy Policy) may be modified at any time by RoomTrust and such amendment shall apply to your use of this website after such amendment.

Use of Site

You may only use this website to request, offer, make and manage legitimate reservations and shall not use this website to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

You warrant and represent that your use of and access to the Licensed Programs is restricted solely to its fully trained and authorized employees, agents, representatives, or end users (collectively, “User(s)”) that require housing solutions as provided by User and that access to Licensed Programs will be limited to that required in the ordinary course of performing their duties. The User shall not provide access to any Licensed Programs or operating software, passwords or access codes to any persons or entities other than to its authorized personnel. Further, the User will not by any electronic, electrical, magnetic, optical, laser, acoustic, or similar means make or maintain a copy of any portion of the materials, other than User’s data, provided on Licensed Programs other than for purposes of reporting Reservations and collecting Reservation or other fees. User agrees to terminate access to Licensed Programs following termination or separation from entity that has licensed the programs or no longer has a need to access the Licensed Programs. User agrees to not access Licensed Programs for any other purpose other than for fulfilling the services and transactions for which the Licensed Programs are intended.

You confirm that you are of sufficient legal age to use this website and to create legal binding obligations for any liability you may incur as a result of your use of this website. You understand that you are financially responsible for all uses of this website by you and those using your login information.

The information you transmit to RoomTrust’s servers – i.e. by e-mail or via the pages of this website – will not be unlawful or otherwise unfit for publication. You will undertake all endeavours to scan and remove any viruses or other contaminating or destructive features prior to submitting any information to RoomTrust’s servers.

Any kind of transaction via this website or based on the information contained in this website happens entirely at the visitor’s /user’s account and risks.

This website contains hypertext links to other websites. The responsibility for those sites is that of the parties who are identified as providing or owning those sites and RoomTrust is not responsible and cannot be held liable in any way for these links or sites (i.e. for their content) or for the use thereof.

RoomTrust will undertake all reasonable endeavours, including encryption, to ensure that this website is free from viruses and technical defects and that any personal information you provide is kept secure. However, because of the nature of the Internet, and the fact that it is not a secure system, there may be circumstances in which errors or omissions in the information or viruses or technical defects in this website may occur which result from events beyond the reasonable control of RoomTrust (including, but not limited to intrusion, modification, contamination, destruction of any part of this website by a third party). Consequently, RoomTrust can in no way warrant that this website is free of any kind of viruses or technical defects and that personal information you provide will not be intercepted by others and decrypted.

Information and Accessibility / Availability

RoomTrust will undertake all reasonable endeavours to ensure that this website is accessible and available for 24 hours a day. However, RoomTrust can in no way guarantee this website will be accessible and available for 24 hours a day.

Information contained on this website is provided for information purposes only. RoomTrust will undertake all reasonable endeavours to ensure that the information provided on this website is accurate at the date of publication. However, RoomTrust does not provide any guarantee whatsoever with regard to the accuracy of such information and is not responsible and cannot be held liable in any way for the inaccuracy or unreliability of this information or for any errors contained herein. The information contained in this website is provided “as it is” without any guarantee.

RoomTrust reserves the right to withdraw or change / correct /update the content, presentation, user accessibility and availability of any part of this website at any time and without prior written notice.

Copyright and Ownership

RoomTrust or the other providers of information on this website own and maintain all rights (of (intellectual) property, copyrights, trademarks or other) subsisting in the database accessible via the website and in all material on this website (including, but not limited to the texts, images, trademarks, trade names visible on the website).

You are only permitted to download, redistribute or extract any information on this website in whole or in part for your personal, non-commercial use.

All rights which are not explicitly granted, are reserved by RoomTrust. Except for the rights explicitly granted in the present User’s Policy (and accompanying Privacy Policy), your access to and use of this website is in no way to be considered as granting – by implication, estoppel or otherwise – any license or right of use of this website and of the items contained in it, without the prior written consent of RoomTrust.

For the avoidance of any doubt, except as set out in alinea 2 of clause “Copyright and Ownership”, copies, adjustments, translations, adaptations, modifications, distributions, commercial exploitations of the whole or of a part of this website, in whatever form or in whatever way – electronically, mechanically or otherwise – are strictly prohibited, unless prior written consent has been granted by RoomTrust. Every violation of the above mentioned may result in civil or criminal prosecution.

Limitation of Liability

Regarding the above mentioned terms and conditions, RoomTrust is not responsible and cannot be held liable for any injury, loss, claim or damage – direct (including but not limited to technical problems) or indirect (including, but not limited to loss of data or loss of profits, savings, turn over) – regardless of its cause (such as based in contract, tort or otherwise), origin, nature or consequences – resulting from or in any way connected with :

  • any inaccuracy, incorrectness, incompleteness regarding the information directly or indirectly provided on this website or the use of or reliance upon such inaccurate, incorrect or incomplete information;
  • the user’s own equipment, the Internet itself, any public lines and/or operators networks;
  • any intrusion by a third party leading to a modification of the information provided on this website or a contamination – e.g. by means of a virus – or a destruction of this website;
  • any delay or data loss or damage during the transmission between this website and the recipient;
  • the access / use or the inability to access / use or the delay in accessing / using this website (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing);
  • any performance or non-performance by RoomTrust or third-party providers.

Abovementioned limitations / exclusions of RoomTrust’s liability will be limited in any event to the maximum extent permitted by law.

If, notwithstanding the foregoing, RoomTrust should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, RoomTrust’s liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found.

However, insofar as you ("User") make, cancel or change any booking via this website or via RoomTrust’s Support Center you are consequently bound by RoomTrust's Online Booking Terms and Conditions or by RoomTrust’s General Terms and Conditions, and those conditions will govern RoomTrust’s liability and not the present clause of the present User’s Policy.


You shall guarantee RoomTrust against any claim brought against RoomTrust by third parties as a result of your access to or use of this website.


Please refer to the separate Privacy Policy.

Governing Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


You and RoomTrust irrevocably agree that the courts of England and Wales are to have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the terms and conditions of the User's Policy (and accompanying Privacy Policy), its subject matter or formation (including non-contractual disputes or claims).